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Protecting our patients and community from COVID-19

The health and safety of our patients and their families are at the heart of our response to the coronavirus (COVID-19). JourneyCare has launched changes across our agency to protect the well-being of those we serve, as well as our staff and community at large. We want you to be informed on all the steps we are taking to prevent the spread of COVID-19, while continuing to provide seamless, outstanding care to both our valued, current patients and new patients in need of care:

For our patients and families

  • All JourneyCare staff members are following up-to-date guidelines from the Centers for Disease Control and Prevention (CDC) and Illinois Department of Public Health (IDPH) in hand hygiene and the use of personal protective equipment (PPE), which includes items like masks, gowns and latex gloves.
  • Before entering the home of any patient, JourneyCare clinicians screen patient and family members for symptoms of infectious illness.
  • Our four inpatient CareCenters now have protocols to limit visitors, promote social distancing and screen visitors for symptoms of illness.
  • JourneyCare is providing telehealth options to our Hospice and Palliative Care patients through the Centers for Medicare and Medicaid Services (CMS).
  • All grief support programs are being offered virtually through JourneyCare’s secure Skype services.

For our volunteers

  • To continue the valuable support our volunteers provide to patients, JourneyCare has created a dozen alternative roles and activities that are sensitive to social distancing, including:
    • Volunteers who pick up groceries and drop them on the front porch of our patient families.
    • Those who visit with patients by phone, FaceTime and other virtual platforms.
    • Volunteers who meet virtually with children or grandchildren who may need help with homework while schools are closed.
  • JourneyCare volunteers have also mobilized an effort to sew 2,000 homemade masks, which will help protect the professional-grade surgical masks and N95 respirators worn by our hospice and palliative care clinicians. These sewn masks will extend the life of our equipment and ultimately help with preventing the spread of infection. Click here to learn how to volunteer and donate!

For our partners

  • JourneyCare remains a strong partner to our referral facilities. We continue to accept referrals so we can serve patients in need of our care, and we are able to accept remote consents and conduct meetings with patients and families by phone.
  • Each partner facility and hospital has its own protocols to prevent the spread of COVID-19 and we are honoring all rules at each site. JourneyCare is being responsible in limiting the amount of staff members we are introducing to these facilities, reducing to only clinicians who are essential to patient care.

For our staff

  • At the start and end of each shift, all staff members must report to their manager on whether they are experiencing any symptoms of illness, including fever, cough or trouble breathing. If they have any symptoms, they are forbidden from returning to work and caring for patients until they are cleared by a physician or are symptom-free for 72 hours.
  • Most staff members who do not provide clinical care are working remotely, to keep our essential workers safe and healthy in serving our patients and families.

To stay up-to-date on our latest response efforts to COVID-19 or to request care, click here.

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