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Our Mission, Vision and Values: Bringing Focus to Care

Each team member at JourneyCare believes in the work we do each day to serve patients and families facing serious illness. Whether we serve patients and their families directly, or work behind the scenes to keep essential technology running, we all believe in the care that we deliver. Now, those beliefs are unified under JourneyCare’s Mission, Vision and Values, which are so much more than just words on paper.
Our mission grounds us, our vision drives us and our values guide us. This creates real-life results for the communities we serve. Here, you can explore our Mission, Vision and Values, and read how members of our care team incorporate them every day.

 

NADINE PLUMMER, CERTIFIED NURSING ASSISTANT

“As a nursing assistant going into patients’ homes, I strongly believe in respecting their dignity, their beliefs and their privacy. By saying that, it means I am putting myself in their position.
How would I want to be treated? How would I want someone to come into my home? I think respecting patients’ ways of life and their values is a key.”

 

THERESA DIA, CLINICAL TEAM MANAGER

“Our mission is very important to me because to be able to enrich someone’s life, especially at the end of their life, is the most phenomenal thing that I can think of and the most rewarding.”

 

NOEL GILLIGAN, VOLUNTEER
COORDINATOR

“Our mission statement is so important to me because it’s what we do, and we do it well. Enriching the lives of others is really what drew me to hospice in the first place. And I have seen our volunteers and staff work so well together, providing that enrichment for people over the many years I have been here. It’s about life, not death, and enhancing the quality of life for people.”

MARIAM ELDEIB, DIRECTOR OF QUALITY IMPROVEMENT

“Wholeheartedness resonates with me because there is something really special about bringing our whole self to work and really connecting to our colleagues, our patients and their families. When we are able to be vulnerable, who we are and genuine, that impacts those relationships.”

 

KIMBER VASSILOS, SOCIAL WORKER

“Being a hospice social worker, you have to have the intention of going in and meeting patients where they are at … to carry them through and help bridge the gaps along the way. Integrity is also so important in the work that we do; having your words, your thoughts and your actions all meet up. In working with hospice patients, there needs to be a certain amount of wisdom, although I have to say I am constantly learning, and much of the time I am gaining wisdom from the patients and families I work with … I am honored to be able to do it with JourneyCare.”

 

JORGE AVILES, CERTIFIED NURSING ASSISTANT

“The vision we have for the family members and the patients is to educate and tell them how wonderful it is to have their loved ones in our care. Once we do that, they see how empowering it can be … I am very proud to work for JourneyCare and believe in our values.”

DEBBIE LEE, SOCIAL WORKER

“As a social worker, I don’t carry a blood pressure cuff or stethoscope. The tools of my trade are basically myself and the way I come through the door; coming through with a compassionate
mindset and feeling enthusiastic about being there, showing the patient and family that I am there for them wholeheartedly and that they have my full attention.”

 

– By Elisabeth Mistretta, JourneyCare Content Specialist
Originally published in Together to Care, Issue 1, 2017

 

 

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