JourneyCare continues to accept referrals and is doing our part to care for the community.
Click here to request care for you or a loved one.
Update (June 8, 2021) – Click here to read a letter to our patients and families regarding our ongoing response to COVID-19.
Visiting one of our CareCenters?
Please click “read more” to see our CareCenter visitor restrictions. Read more
Visiting Hours: 8 a.m. to 10 p.m. daily
• JourneyCare will notify visitors about risk factors for COVID-19.
• Up to three (3) visitors at a time are allowed for patients not diagnosed with COVID-19. One (1) visitor is allowed at a time for patients diagnosed with COVID-19.
• There is no time limit for any visitor.
• Visitors must complete sign-in questionnaire prior to entry.
• Visitor must remain in patient’s room; common areas are closed. If needed, visitors must use the patient’s bathroom.
• Visitors must wear a face mask at all times. If instructed by staff, visitors must wear additional personal protective equipment (PPE) based on patient isolation status. (See Visitor PPE Guidelines below.)
• Children younger than 18 and pets are discouraged from visiting to observe the highest infection control measures. Any children or pets must be accompanied by an adult.
• No overnight visitors for COVID-19-positive/COVID-19 suspected patients, or for patients with airborne diseases.
• For patients who are not positive for COVID-19, one (1) visitor allowed overnight. Visitors must follow all the current visitor guidelines.
• Where a patient is receiving aerosol generating procedures, only family members/friends who reside in the same household may stay overnight.
• Visitors may be designated to stay overnight, as there will not be visitors rotating visits between 10 p.m. and 8 a.m.
• All overnight visitors must screened and cleared to stay overnight.
• At our Chicago facility, we will adhere to the City of Chicago Emergency Travel Order for out-of-state visitors.
Visitor PPE Guidelines
• All visitors must wear a mask at all times. If you do not have one, a re-usable mask will be provided.
• Visitors of patients on isolation: Staff will assist with providing required PPE and give instruction on how to correctly put it on and remove in accordance with infection control guidelines.
• Gloves and gowns are to be thrown away.
• Nonclinical mask (including fabric and dust masks) are to be kept by the visitor.
• Visitors are asked to launder them prior to returning and bring the mask with them for the next visit.
• Face shields should be returned to CareCenter staff at the end of the visit.
Visitors must follow Centers for Disease Control and Prevention (CDC) guidelines:
• Wash hands with soap and water for at least 20 seconds,
• or use an alcohol-based hand sanitizer prior to seeing the patient, after removal of PPE, and prior to exiting the patient’s room.
JourneyCare screening protocols
JourneyCare will be monitoring all staff and patients on a daily basis for COVID-19 symptoms, as well as visitors to our CareCenters. The Illinois Department of Public Health (IDPH) and Centers for Medicare and Medicaid Services (CMS) recommend screening for these symptoms:Read more
- Fever higher than 99.5 degrees
- New or worsening cough
- Difficulty breathing or shortness of breath
- Sore throat
- Chills with or without repeated shaking
- Muscle pain
- Unexplained headache
- New loss of taste or smell
Information from the CDC and Illinois Department of Public Health
To learn more about guidelines being followed by JourneyCare, we encourage you to visit these resources that provide real-time updates on COVID-19 and useful information for all citizens on preventing the spread of infection. Read more
- Centers for Disease Control and Prevention (CDC) – coronavirus.gov
- Illinois Department of Public Health (IDPH) – dph.illinois.gov
- IDPH COVID-19 Hotline – 800-889-3931
- CDC: Holiday Safety Tips
Additional resources for caregivers
Click “read more” for links to organizations with helpful information for caregivers. Read more
- Caring for someone sick at home
- CDC – Stress and coping
- Alzheimer’s Association – COVID-19 tips for dementia caregivers
- American Psychiatric Association – Coronavirus resources for families
- National Alliance on Mental Illness – COVID-19 resource and information guide
- Mental Health America – Family caregiver mental health and COVID-19