Our Response to COVID-19 (Coronavirus)

Visiting Hours: 8 a.m. to 10 p.m. daily
• JourneyCare will notify visitors about risk factors for COVID-19.
• Up to three (3) visitors at a time are allowed for patients not diagnosed with COVID-19. One (1) visitor is allowed at a time for patients diagnosed with COVID-19.
• There is no time limit for any visitor.
• Visitors must complete sign-in questionnaire prior to entry.
• Visitor must remain in patient’s room; common areas are closed. If needed, visitors must use the patient’s bathroom.
• Visitors must wear a face mask at all times. If instructed by staff, visitors must wear additional personal protective equipment (PPE) based on patient isolation status. (See Visitor PPE Guidelines below.)
• Children younger than 18 and pets are discouraged from visiting to observe the highest infection control measures. Any children or pets must be accompanied by an adult.

Overnight Visitation
• No overnight visitors for COVID-19-positive/COVID-19 suspected patients, or for patients with airborne diseases.
• For patients who are not positive for COVID-19, one (1) visitor allowed overnight. Visitors must follow all the current visitor guidelines.
• Where a patient is receiving aerosol generating procedures, only family members/friends who reside in the same household may stay overnight.
• Visitors may be designated to stay overnight, as there will not be visitors rotating visits between 10 p.m. and 8 a.m.
• All overnight visitors must screened and cleared to stay overnight.
• At our Chicago facility, we will adhere to the City of Chicago Emergency Travel Order for out-of-state visitors.

Visitor PPE Guidelines
• All visitors must wear a mask at all times. If you do not have one, a re-usable mask will be provided.
• Visitors of patients on isolation: Staff will assist with providing required PPE and give instruction on how to correctly put it on and remove in accordance with infection control guidelines.
• Gloves and gowns are to be thrown away.
• Nonclinical mask (including fabric and dust masks) are to be kept by the visitor.
• Visitors are asked to launder them prior to returning and bring the mask with them for the next visit.
• Face shields should be returned to CareCenter staff at the end of the visit.

Hand Hygiene
Visitors must follow Centers for Disease Control and Prevention (CDC) guidelines:
• Wash hands with soap and water for at least 20 seconds,
• or use an alcohol-based hand sanitizer prior to seeing the patient, after removal of PPE, and prior to exiting the patient’s room.