JourneyCare continues to accept referrals and is doing our part to care for the community.
Update (November 5, 2020) – Click here to read a letter to our patients and families.
Visiting one of our CareCenters?
Please click “read more” to see our CareCenter visitor restrictions. Read more
Visiting Hours: 8 a.m. to 10 p.m. daily
• JourneyCare will notify visitors about risk factors for COVID-19.
• One (1) visitor allowed at a time per patient.
• There is no time limit for any visitor.
• Visitors must complete sign-in questionnaire prior to entry.
• Visitor must remain in patient’s room; common areas are closed. If needed, visitors must use the patient’s bathroom.
• Visitors must wear a face mask at all times. If instructed by staff, visitors must wear additional personal protective equipment (PPE) based on patient isolation status. (See Visitor PPE Guidelines below.)
• Children younger than 18 and pets are discouraged from visiting to observe the highest infection control measures. Any children or pets must be accompanied by an adult.
• No overnight visitors for COVID-19-positive/COVID-19 suspected patients, or for patients with airborne diseases.
• For patients who are not positive for COVID-19, one (1) visitor allowed overnight. Visitors must follow all the current visitor guidelines.
• Where a patient is receiving aerosol generating procedures, only family members/friends who reside in the same household may stay overnight.
• Visitors may be designated to stay overnight, as there will not be visitors rotating visits between 10 p.m. and 8 a.m.
• All overnight visitors must screened and cleared to stay overnight.
• At our Chicago facility, we will adhere to the City of Chicago Emergency Travel Order for out-of-state visitors.
Visitor PPE Guidelines
• All visitors must wear a mask at all times. If you do not have one, a re-usable mask will be provided.
• Visitors of patients on isolation: Staff will assist with providing required PPE and give instruction on how to correctly put it on and remove in accordance with infection control guidelines.
• Gloves and gowns are to be thrown away.
• Nonclinical mask (including fabric and dust masks) are to be kept by the visitor.
• Visitors are asked to launder them prior to returning and bring the mask with them for the next visit.
• Face shields should be returned to CareCenter staff at the end of the visit.
Visitors must follow Centers for Disease Control and Prevention (CDC) guidelines:
• Wash hands with soap and water for at least 20 seconds,
• or use an alcohol-based hand sanitizer prior to seeing the patient, after removal of PPE, and prior to exiting the patient’s room.
JourneyCare will be monitoring all staff and patients on a daily basis for COVID-19 symptoms, as well as visitors to our CareCenters. The Illinois Department of Public Health (IDPH) and Centers for Medicare and Medicaid Services (CMS) recommend screening for these symptoms:Read more
- Fever higher than 99.5 degrees
- New or worsening cough
- Difficulty breathing or shortness of breath
- Sore throat
- Chills with or without repeated shaking
- Muscle pain
- Unexplained headache
- New loss of taste or smell
Additional important reading
To learn more about guidelines being followed by JourneyCare, we encourage you to visit these resources that provide real-time updates on COVID-19 and useful information for all citizens on preventing the spread of infection:
- Centers for Disease Control and Prevention (CDC) – coronavirus.gov
- Illinois Department of Public Health (IDPH) – dph.illinois.gov
- IDPH COVID-19 Hotline – 800-889-3931
- CDC: Holiday Safety Tips
Resources for caregivers
- Caring for someone sick at home
- CDC – Stress and coping
- Alzheimer’s Association – COVID-19 tips for dementia caregivers
- American Psychiatric Association – Coronavirus resources for families
- National Alliance on Mental Illness – COVID-19 resource and information guide
- Mental Health America – Family caregiver mental health and COVID-19
Your well-being is our top priority. We thank you for working with us to provide you with the best care possible. If you have further questions, please contact your care team.