JourneyCare continues to accept referrals and is doing our part to care for the community.
Click here to request care for you or a loved one.
We understand that news of the coronavirus may be causing you concern, and want to do our part to ensure that the communities we serve are equipped with the best possible information. We are taking the highest precautions to ensure your safety, and are following up-to-date guidelines from the Centers for Disease Control and Prevention (CDC) and Illinois Department of Public Health (IDPH). This page contains helpful information regarding our response to COVID-19.
Update (November 5, 2020) – Click here to read a letter to our patients and families.
Visiting one of our CareCenters?
Please click “read more” to see our CareCenter visitor restrictions. Read more
Visiting Hours: 8 a.m. to 10 p.m. daily
• JourneyCare will notify visitors about risk factors for COVID-19.
• One (1) visitor allowed at a time per patient.
• There is no time limit for any visitor.
• Visitors must complete sign-in questionnaire prior to entry.
• Visitor must remain in patient’s room; common areas are closed. If needed, visitors must use the patient’s bathroom.
• Visitors must wear a face mask at all times. If instructed by staff, visitors must wear additional personal protective equipment (PPE) based on patient isolation status. (See Visitor PPE Guidelines below.)
• Children younger than 18 and pets are discouraged from visiting to observe the highest infection control measures. Any children or pets must be accompanied by an adult.
Overnight Visitation
• No overnight visitors for COVID-19-positive/COVID-19 suspected patients, or for patients with airborne diseases.
• For patients who are not positive for COVID-19, one (1) visitor allowed overnight. Visitors must follow all the current visitor guidelines.
• Where a patient is receiving aerosol generating procedures, only family members/friends who reside in the same household may stay overnight.
• Visitors may be designated to stay overnight, as there will not be visitors rotating visits between 10 p.m. and 8 a.m.
• All overnight visitors must screened and cleared to stay overnight.
• At our Chicago facility, we will adhere to the City of Chicago Emergency Travel Order for out-of-state visitors.
Visitor PPE Guidelines
• All visitors must wear a mask at all times. If you do not have one, a re-usable mask will be provided.
• Visitors of patients on isolation: Staff will assist with providing required PPE and give instruction on how to correctly put it on and remove in accordance with infection control guidelines.
• Gloves and gowns are to be thrown away.
• Nonclinical mask (including fabric and dust masks) are to be kept by the visitor.
• Visitors are asked to launder them prior to returning and bring the mask with them for the next visit.
• Face shields should be returned to CareCenter staff at the end of the visit.
Hand Hygiene
Visitors must follow Centers for Disease Control and Prevention (CDC) guidelines:
• Wash hands with soap and water for at least 20 seconds,
• or use an alcohol-based hand sanitizer prior to seeing the patient, after removal of PPE, and prior to exiting the patient’s room.
Screening protocols
JourneyCare will be monitoring all staff and patients on a daily basis for COVID-19 symptoms, as well as visitors to our CareCenters. The Illinois Department of Public Health (IDPH) and Centers for Medicare and Medicaid Services (CMS) recommend screening for these symptoms:Read more
- Fever higher than 99.5 degrees
- New or worsening cough
- Difficulty breathing or shortness of breath
- Sore throat
- Chills with or without repeated shaking
- Muscle pain
- Unexplained headache
- New loss of taste or smell
Additional important reading
To learn more about guidelines being followed by JourneyCare, we encourage you to visit these resources that provide real-time updates on COVID-19 and useful information for all citizens on preventing the spread of infection:
Resources for caregivers
Your well-being is our top priority. We thank you for working with us to provide you with the best care possible. If you have further questions, please contact your care team.
