JourneyCare continues to accept referrals and is doing our part to care for the community.
We understand that news of the coronavirus may be causing you concern, and want to do our part to ensure that the communities we serve are equipped with the best possible information. We are taking the highest precautions to ensure your safety, and are following up-to-date guidelines from the Centers for Disease Control and Prevention (CDC) and Illinois Department of Public Health (IDPH) in hand hygiene and the use of personal protective equipment (PPE), which includes items like masks, gowns and latex gloves.
Below you will find helpful information regarding our response to COVID-19. The health and well-being of our patients and families remains our top priority.
JourneyCare will be monitoring all staff and patients on a daily basis for COVID-19 symptoms, as well as visitors to our CareCenters. The Illinois Department of Public Health (IDPH) and Centers for Medicare and Medicaid Services (CMS) recommend screening for these symptoms:
- Fever higher than 99.5 degrees
- New or worsening cough
- Difficulty breathing or shortness of breath
- Sore throat
- Chills with or without repeated shaking
- Muscle pain
- Unexplained headache
- New loss of taste or smell
Please click the “Read more” link to learn about our visitor guidelines. Protect yourself, our patients, and each other! Read more
If you or a loved one are receiving care at home
JourneyCare has initiated the following practices to ensure that we are keeping the safety of our patients, families, and staff a top priority. Prior to entering your home, JourneyCare will be asking if anyone in the household has COVID-19 related symptoms. JourneyCare staff will also be wearing Personal Protective Equipment (PPE) into homes to protect you, your loved one, and themselves, even when no symptoms are present. If symptoms are present, our staff will follow the guidelines set by the Centers for Disease Control and Prevention (CDC) to determine the appropriate PPE to be worn. If a member of the household is experiencing symptoms, they will be asked to remain in another room until our visit is complete. We thank you in advance for being understanding of our efforts in combating COVID-19.
Guidelines for our CareCenters:
1.) There is a one-visitor limit per patient room at one time. Visitors over this limit may be asked to wait outside and rotate as needed.
2.) Common areas will be closed.
3.) All visitors must practice hand hygiene guidelines recommended by the Centers for Disease Control and Prevention (CDC), including washing hands with soap and water for 20 seconds and using alcohol-based hand sanitizer when soap and water are not available.
4.) Please cover your cough and sneeze into a tissue (or your elbow) and then discard the tissue, and wash your hands.
A letter to our partners
Click here to read a letter to our partners. We are continuing to accept referrals so we can serve patients in need of our care. JourneyCare remains a strong partner to our referral facilities, patients and community.
Grief counseling update
To observe social distancing in response to the coronavirus, the JourneyCare Grief Counselors will be conducting all individual and group grief sessions “virtually” (through phone or Skype). Read more
We recognize how valuable in-person counseling can be when working through your grief journey, and greatly appreciate your understanding and flexibility while our team puts these important safety measures into place. Our support groups are always open to hospice families and anyone in the community. To register for a virtual group or be connected with one of our Bereavement Counselors, contact firstname.lastname@example.org or call our Bereavement Care Line at 224-770-2273. Click here for a letter from our Grief Support Services Team.
Additional important reading
To learn more about guidelines being followed by JourneyCare, we encourage you to visit these resources that provide real-time updates on COVID-19 and useful information for all citizens on preventing the spread of infection:
- Centers for Disease Control and Prevention (CDC) – coronavirus.gov
- Illinois Department of Public Health (IDPH) – dph.illinois.gov
- IDPH COVID-19 Hotline – 800-889-3931
Resources for caregivers
- CDC – Caring for someone sick at home
- CDC – Stress and coping
- Alzheimer’s Association – COVID-19 tips for dementia caregivers
- American Psychiatric Association – Coronavirus resources for families
- National Alliance on Mental Illness – COVID-19 resource and information guide
- Mental Health America – Family caregiver mental health and COVID-19
Your well-being is our top priority. We thank you for working with us to provide you with the best care possible. If you have further questions, please contact your care team at 224-770-2424.